Legal
Refund Policy
Last updated: June 2026
Before work begins
If you cancel a booking before a professional has been dispatched to your address, you owe nothing and no refund process is necessary — no payment is taken until work is agreed and scheduled.
If a professional doesn't show up
If a confirmed professional fails to arrive within the agreed window without notice, you're entitled to a full refund of any amount paid in advance, plus priority rebooking with another professional at no extra cost.
If the work isn't done properly
We stand behind every job with our thirty-day guarantee. If the original issue isn't resolved, contact us and we'll send someone back to fix it at no additional charge. If the work genuinely cannot be corrected, a partial or full refund will be assessed case by case.
Change of mind
Once a professional has completed agreed work to specification, we're unable to offer a refund for a simple change of mind — the labour and materials have already been delivered. This does not affect your rights under our thirty-day guarantee for workmanship issues.
How refunds are processed
Approved refunds are returned to your original payment method within 7–10 business days. For cash-on-completion bookings, refunds are settled directly with our team.
Requesting a refund
Contact us with your booking reference and a description of the issue at hello@nirman.com.np or call +977 98XXXXXXXX. We aim to respond to every refund request within 24 hours.